This Terms of Service is an agreement between you (“you”, “user”) and WaseerHost Limited (“WaseerHost”, “WaseerHost”, “We”, “Us”). This POLICY sets forth the general terms and conditions of your use of the products and services made available by us and on our websites (collectively, the “Services”). This POLICY governs the use of WaseerHost’s web hosting service. Violation of this POLICY may result in suspension or termination of your service. In the event of a dispute between you and WaseerHost regarding the interpretation of this POLICY, WaseerHost’s interpretation, in its reasonable commercial judgment, shall govern.
The following is the entire TERMS OF SERVICE agreement between WaseerHost and the personal or corporate account holder. WaseerHost provides World Wide Web Hosting, web design and script installation. WaseerHost has certain legal and ethical responsibilities consisting with the use of its servers and equipment involved in these services. WaseerHost’s general policy is to act as a provider of Internet presence. WaseerHost reserves the rights to suspend or cancel a customer’s access to any or all services provided by WaseerHost when we decide that the account has been inappropriately used.
WaseerHost guarantees client contact information is securely stored and no sharing of such information with third party.
WaseerHost has a 99.95% uptime that is observed for its services: Please note that scheduled downtime is not counted as ‘real downtime’ since prior communication will be made to affected users.
WaseerHost provides 24 hours support all the days of the year: Avenues of communication include calls, live-chat, emails and ticket method.
WaseerHost accepts payments via Stripe, PayPal or Bank Transfer.
Services are offered for specified periods of time depending on the subscription and should be renewed before the period elapses.
When your service is about to expire we will send you an invoice, via email, for renewal 60 days to expiry date. We will then send email reminders 30 days and 10 days to expiry. We will also send an email expiry notification on the day of domain/service expiry. We also follow up with calls and SMS to ensure you got our email notifications regarding your service status.
If not renewed by expiry date, your service will then be suspended. Access to the service can then be provided only if renewal is done in full.
If you do not plan on renewing your service, we recommend you take a backup of the data in your hosting plan and save it offline before the service expires and is suspended.
Services not renewed will be terminated permanently after expiry and after the grace period elapses based on this criteria:
=> WordPress, Shared and Reseller Hosting: Services will be terminated 30 days after expiry.
=> VPS & VDS Servers: Services will be terminated 3 days after expiry.
=> Dedicated Servers: Services will be terminated 3 days after expiry.
NOTE: We will not be held responsible for loss of any data hosted in a service not renewed.
WaseerHost does NOT offer refunds for any services offered, including but not limited to domain registration, hosting account setup, server setup, SSL setup, website created, and domain transferred.
Refund is only offered against over-payments, payments made against no service or incorrect transactions.
We provide instant account activation for our shared and reseller web hosting plans.
VPS servers are activated within 2 hours at most.
Dedicated servers are activated within 6 hours.
Content and Prohibited Actions
The customer agrees to use the Services for lawful purposes only. WaseerHost prohibits the following content on our servers and network. You MUST not publish or transmit via WaseerHost’s service any content that WaseerHost reasonably believes:
- Constitutes child pornography.
- Constitutes pornography.
- Is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech.
- Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes.
- Is defamatory or violates a person’s privacy.
- Creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement.
- Improperly exposes trade secrets or other confidential or proprietary information of another person.
- Is intended to assist others in defeating technical copyright protections.
- Clearly infringes on another person’s trade or service mark, patent, or other property right.
- Promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking.
- Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to WaseerHost.
- Disputed Services; this is incase a domain has ownership disputes; WaseerHost will suspend the services pending the dispute resolution.
- General Dispute; WaseerHost hold high standards of integrity;any cases of conning, phishing,copyright infringement will be taken very seriously. WaseerHost holds the rights to suspends or terminate such services without notice. An email notification will be sent(before or after) to you in such cases; the parties involved have The burden of proof. Once WaseerHost has verified the above proofs, the service will be reinstated or terminated.
- WaseerHost WILL terminate service for any of the above reasons and it’s at WaseerHost WILL not issue a refund.
- Hacker focused sites
- Proxy Scripts
- Anything related to torrents
- Starting background processes on shared servers
- Warez, hacking tools, exploits
Any account found to be in violation of another’s copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting.
The customer agrees NOT to use our shared, reseller, VPS or dedicated server hosting space for storage of backups. We advise customers to store their backups externally.
Customer is responsible for keeping their accounts Scripts, plugins and modules up to date and secure at all times and strong passwords must be used always.
The customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspensions, Services terminations, new Services provisioned and any other related information.
Domain Registration and Transfer Policy
Domains registered/transferred to WaseerHost must stay with us for at least 60 days before being eligible for a transfer out. If the domain must be transferred out, an additional fee will be charged before the EPP code is provided. International domains (non .ke domains) will not be transferable out until 60 days are over.
Cancellation requests need to be placed via the client dashboard by raising a ticket or by writing cancellation requests by e-mail to be considered legitimate requests.
Anti Spam policy
We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately and the owner will be alerted. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. WaseerHost offers a separate service if you need to send thousands of e-mails.
Any account on the server cannot use more than the allocated CPU or memory resources. If you use too many system resources, you will be notified to take the necessary actions. If the usage is too high to keep the server unstable, we will suspend the overloading account so that it doesn’t affect the other clients on the server. For more details, please refer to our Acceptable Usage Policy
Our Transfers Team will make every effort to help you move your website to us. Transfers are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases, we may not be able to assist you in the transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign-up date.
Please refer to our Backup Policy
User Content includes any content posted by you or by users of any of your websites hosted through the Services (‘User Websites’). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to WaseerHost that:
- You have all the necessary rights to post or distribute such User Content, and
- Posting or distribution of such User Content does not infringe or violate the rights of any third party.
WaseerHost exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through WaseerHost computers, network hubs and points of presence or the Internet. WaseerHost does not monitor User Content. However, you acknowledge and agree that WaseerHost may, but is not obligated to, immediately take any corrective action in WaseerHost’s sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that WaseerHost shall have no liability due to any corrective action that WaseerHost may take.
Acceptable Usage Policy
Please also see our Acceptable Usage Policy for an extension of these terms. The AUP fully constitutes part of this Terms of Service.
Changes To Our Terms
WaseerHost reserves the right to make changes to the terms at any time without notification. Customer agrees to visit the terms of service regularly for updates