Terms of service

Wasevo LLC (trading as WaseerHost)
Website: https://waseerhost.com · Client area: https://waseerhost.com/panel
Legal notices: [email protected]
Support and general questions: [email protected]

1. Who we are and what this document covers

WaseerHost is a brand of Wasevo LLC, a limited liability company registered in the United States. In these Terms, "WaseerHost", "we", "us" and "our" mean Wasevo LLC. "You" and "your" mean the person or organisation that opens an account or uses any of our services.

These Terms of Service ("Terms") form a binding contract between you and us. They apply to everything we sell or provide, including shared hosting, WordPress hosting, WooCommerce and eCommerce hosting, reseller hosting, virtual private servers (VPS), dedicated servers, domain names, business email, SSL certificates, software licences, migrations and support (together, the "Services").

The following documents also form part of this contract and are incorporated by reference:

If a policy conflicts with these Terms, these Terms prevail unless the policy says otherwise for a specific point.

By creating an account, placing an order, ticking an acceptance box, or using the Services, you confirm that you have read and accept these Terms. If you do not accept them, do not order or use the Services.

2. Eligibility and authority

You must be 18 or older and legally able to enter into contracts.
If you sign up on behalf of a company or other organisation, you confirm that you are authorised to bind it, and "you" then refers to that organisation.
The Services are not available to anyone located in, or a national or resident of, a country or region subject to comprehensive US sanctions, or if you appear on any US government restricted-party list (for example, the OFAC Specially Designated Nationals list). We may refuse or end service to comply with export-control and sanctions laws.

3. Your account

3.1 Accurate details. You must give us true, current and complete information when you register, and keep it up to date in the client area at waseerhost.com/panel. We may suspend an account whose contact details are false or cannot be verified.

3.2 Identity checks. To prevent fraud, we may ask you to verify your identity or payment method (for example, with a government-issued photo ID, a business registration document, or a confirmation obtained from the bank that issued your card). If you do not complete a requested check within a reasonable time, we may cancel the order and refund any amount paid, or suspend the account.

3.3 Security of logins. You are responsible for everything done through your account and your services, whether or not you authorised it. Use strong, unique passwords, enable two-factor authentication where available, and tell us straight away at [email protected] if you suspect unauthorised access.

3.4 Account holder. The account holder is the person or organisation named in the client area. We will only discuss or make changes to an account with the account holder or an authorised contact who passes our security checks. We are not required to settle disputes between people who claim control of an account; in such cases we may freeze the account until the parties resolve it or a court orders otherwise.

4. Orders, prices and taxes

4.1 Currency and prices. Prices are shown in US dollars unless you choose another currency where offered. The price that applies is the one shown at checkout when you place your order.

4.2 Introductory pricing and renewal pricing. Many of our plans are advertised at a discounted introductory price that applies only to the first billing term you purchase. When that term ends, the Service renews at our regular renewal price, which is normally higher. We show both the introductory price and the renewal price on the order page and in the cart before you pay, and the renewal price is also listed on your invoice. Longer initial terms (for example, 24 or 36 months) usually lock in the introductory rate for longer, but they still renew at the regular rate afterwards.

4.3 Promotions and coupons. Coupon codes and promotions apply only to new orders unless stated otherwise, cannot be combined unless stated, have no cash value, and may be withdrawn at any time before you use them. We may refuse a promotion if we reasonably believe it is being misused (for example, by opening multiple accounts).

4.4 Free domain offers. Where a hosting plan comes with a complimentary domain, the domain is free for the first registration year only and only for the extensions listed on the offer shown at checkout. The offer currently applies to Basic, Business and Pro hosting plans paid yearly or for a longer term. After the first year it renews at the standard domain price. If you cancel the hosting plan and request a refund within the money-back period, we will deduct the regular price of that domain from your refund, and the domain remains yours.

4.5 Taxes. Prices may not include sales tax, VAT, GST or similar taxes. Where we are required by law to collect tax, it will be added at checkout based on your billing address and shown on the invoice.

4.6 Pricing errors. If a price is clearly wrong because of a typing or system error, we may cancel the affected order and refund what you paid, even after confirmation.

4.7 Changes to regular prices. We may change our regular prices. A change will not affect a term you have already paid for. We will email you at least 30 days before a price increase applies to your next renewal, so you can cancel before it takes effect.

5. Billing, automatic renewal and payment

5.1 Billing platform. Invoices, payments and account management are handled in our client area at waseerhost.com/panel, which is powered by WHMCS. Payments are processed by third-party payment processors such as Stripe and PayPal. We do not store full card numbers on our own servers; card data is held by the payment processor.

5.2 Automatic renewal. To avoid interruption, all Services renew automatically when each billing term ends for the same length of term, at the then-current renewal price, unless you cancel before the renewal date. By placing an order you authorise us (and our payment processors) to charge your saved payment method for each renewal. Domain names renew in line with section 9.

5.3 Renewal invoices and reminders. We generate a renewal invoice before each renewal date (about 14 days before the renewal date for monthly terms and 30 days before for yearly and longer terms) and send reminders by email. You can turn off automatic charging, change your payment method, or cancel at any time in the client area.

5.4 Failed or late payment. If a payment fails or an invoice is unpaid on its due date:

we will email you and may retry the charge;
we may suspend the Service after 5 days past the due date;
we may terminate the Service and delete its data after 30 days past the due date (see section 11 for what happens to your data);

We will not start new orders on an account that has an overdue balance.

5.5 Upgrades and downgrades. Upgrades take effect straight away and are charged pro rata for the rest of the current term. Downgrades take effect at the next renewal unless we agree otherwise. Moving to a smaller plan is your responsibility; make sure your data fits within the new limits first.

5.6 Billing disputes. If you think a charge is wrong, contact billing at [email protected] within 60 days of the charge. Please speak to us before raising a dispute with your bank; see the Refund Policy for how chargebacks are handled.

6. Money-back guarantee and refunds

Eligible hosting Services come with a 30-day money-back guarantee. Domain registrations, domain renewals and transfers, and third-party licences are non-refundable, which is standard across the hosting industry. The full rules, exclusions and the request process are in our Refund Policy.

7. Using the Services

7.1 Acceptable use. You must follow our Acceptable Use Policy and all laws that apply to you, your content and your visitors.

7.2 Your content. You keep all rights in the websites, files, emails, databases and other material you store on or send through the Services ("Your Content"). You give us a limited permission to host, copy, transmit, back up and display Your Content only as needed to provide, secure and support the Services. Your Content, and holding every right and permission it needs, is entirely your responsibility.

7.3 Your own customers. If you use the Services to serve your own customers or visitors (for example, an online shop), you are responsible for your own legal obligations towards them, including privacy notices, cookie consent, consumer law and payment card rules (PCI DSS) for anything you build or install.

7.4 Software you install. You are responsible for keeping any applications, themes, plugins and scripts you install up to date and secure. We may disable software that is out of date and being actively exploited, after notice where practical.

7.5 Reselling. You may not resell the Services unless you buy a reseller plan or we agree in writing. Resellers remain fully responsible for how their clients use the Services, and for supporting them.

8. Fair use of "unlimited" and "unmetered" resources

Some plans are described as including "unlimited" or "unmetered" features, such as bandwidth, websites, databases or email accounts. This means we do not set a fixed cap or charge overage fees for that feature when it is used for the normal operation of a personal, small-business or typical commercial website. It does not mean the underlying hardware is infinite.

On shared, WordPress, WooCommerce and reseller plans, every account shares server capacity with others. To keep performance fair:

Each account has technical limits on CPU, memory, processes, input/output and inodes (number of files). These limits are listed on the plan page or in the client area; current limits are available on request.
Storage must be used for hosting live websites, applications and email. It may not be used as general file storage, an off-site backup store, a media archive, or a file-sharing or download mirror.
Running processes that tie up resources for long periods (such as heavy cron jobs every minute, very long-running database queries, or persistent background scripts) is not allowed on shared plans.

If an account's usage harms the stability or speed of a shared server, we will first contact you where possible and explain the issue. We may then ask you to reduce usage, optimise your site, or move to a larger plan or a VPS. If there is an immediate risk to other customers, we may throttle or temporarily restrict the account without prior notice and tell you as soon as practical.

VPS and dedicated servers come with the fixed resources listed for the plan. Network traffic on those plans follows the allowance shown on the order page; where described as unmetered, it is subject to the port speed and the fair-use conditions above.

9. Domain names

9.1 Registrars and registries. We register domains through accredited registrars and registries. Your domain is also governed by the rules of the relevant registry and of ICANN (for generic top-level domains), including the Uniform Domain-Name Dispute-Resolution Policy (UDRP), the Uniform Rapid Suspension (URS) system, and the ICANN Registrant Benefits and Responsibilities. By ordering a domain, you agree to those rules and to the registrar's registration agreement. The registrar for your domain is shown in its WHOIS record, and we will send you a copy of the applicable registration agreement on request.

9.2 Registrant. Domains are registered in the name you give us as registrant. You must keep registrant contact details accurate. Registries may suspend a domain whose details are false or which fails verification.

9.3 Availability. A domain is not yours until the registration is confirmed. We are not liable if a domain shown as available is registered by someone else first, or is rejected by the registry.

9.4 Renewal and expiry. Domains renew automatically when auto-renew is on and a valid payment method is available. We send reminders before expiry, but it is your responsibility to renew on time. After expiry, a domain may enter a grace or redemption period set by the registry, during which restoring it can cost significantly more. After that period the domain may be released to the public.

9.5 Transfers. You may transfer a domain away at any time subject to registry rules (for example, the 60-day lock after registration or a change of registrant). We will provide the authorisation code on request, provided the account is not in dispute over fraud.

9.6 Non-refundable. Domain registration, renewal, transfer and restoration fees are non-refundable once the registry has processed the order.

10. Backups

We may take automated backups of some Services as a convenience. Unless your plan expressly includes a backup service with a stated retention period on its plan page, we do not guarantee that any backup exists, is complete, or can be restored.

You are responsible for keeping your own up-to-date, off-server copies of Your Content. We are not liable for loss of data, however caused, beyond the limits set out in section 15. VPS and dedicated server customers are responsible for their own backups unless they buy a backup add-on.

11. Cancellation, suspension and termination

11.1 Cancelling. You can cancel any Service at any time by submitting a cancellation request in the client area. You can choose to cancel immediately or when the current billing term ends. Cancelling stops future renewals; it does not by itself entitle you to a refund except as set out in the Refund Policy. Download any data you want to keep before cancelling.

11.2 Suspension by us. We may suspend all or part of a Service, where reasonable and proportionate, if:

an invoice is overdue;
you breach these Terms or the Acceptable Use Policy;
your Service is compromised, is sending spam or malware, or is under or taking part in an attack;
we are required to by law, a court, a registry or a law-enforcement authority;
your usage threatens the security, stability or legal standing of our network or other customers;
we reasonably suspect fraud.

Where practical, we will warn you first and give you time to fix the problem. We will not warn you first where the issue is serious or urgent (for example, child sexual abuse material, active phishing, malware distribution, or an ongoing attack).

11.3 Termination by us. We may terminate a Service if a problem that led to suspension is not fixed within a reasonable time, if the breach is serious or repeated, or if we give you at least 30 days' notice that we are discontinuing a product. If we end a Service for reasons that are not your fault, we will refund the unused part of any prepaid term.

11.4 What happens to your data. When a Service ends, its data may be permanently deleted. We may keep a suspended Service's data for a limited period (usually up to 14 days after termination) to allow recovery, but we do not promise to do so. Some records, such as invoices, are kept for longer as described in the Privacy Policy.

12. Service availability and support

We aim for high availability and back our hosting with a 99.99% monthly uptime commitment, as set out in the Service Level Agreement. The service credits in the SLA are your only remedy for downtime.

We provide support through the client area ticket system and other channels listed on our website. Support tickets are answered 24 hours a day, 7 days a week, and you can also email [email protected]. Support covers the setup and operation of our own platform. On unmanaged VPS and dedicated servers, and for third-party applications and custom code, support is limited to best-effort help.

We may carry out maintenance, upgrades and changes to our infrastructure. We will give advance notice of planned work that is likely to cause noticeable downtime, as described in the SLA.

13. Third-party products

Some Services include or depend on products from other companies, such as control panels (for example cPanel or Plesk), LiteSpeed, Softaculous, email and productivity suites, security tools and SSL certificates. These are provided under their own licence terms, which you agree to when you use them. The makers of those products may change their prices or terms, and we may need to pass on such changes. We have no liability for faults in third-party products beyond making reasonable efforts to get them fixed.

14. Warranty disclaimer

Apart from the commitments we make in these Terms and the SLA, the Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Services will be uninterrupted, error-free or free from security vulnerabilities, or that email you send will reach the recipient's inbox.

Nothing in these Terms removes rights you have as a consumer that cannot be excluded under the law that applies to you.

15. Limitation of liability

As far as the law allows:

Excluded losses. We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits or revenue, lost business or goodwill, lost or corrupted data, or savings you expected to make, even if we were told such loss was possible.
Overall cap. Our total liability to you for all claims connected with the Services or these Terms, in any 12-month period, is limited to the amount you paid us for the specific Service giving rise to the claim during the 12 months before the event that caused the claim.
What is not limited. These limits do not apply to liability that cannot legally be limited, such as liability for fraud, or for death or personal injury caused by negligence.

Some jurisdictions do not allow certain exclusions or limits, so some of the above may not apply to you.

16. Indemnity

You will indemnify and defend Wasevo LLC, its members, managers, employees and contractors, and hold them harmless, against any claim, loss, fine, penalty, cost or expense (including reasonable legal fees) brought by a third party or a public authority that arises from:

Your Content or anything made available through your Services;
your breach of these Terms, the Acceptable Use Policy or any law;
your infringement of anyone else's rights, including intellectual property and privacy rights; or
the acts or omissions of your own customers or end users (including resellers' clients).

We will tell you promptly about any such claim, let you control the defence where reasonable, and give you reasonable help at your expense.

17. Force majeure

We will not be liable for delay or failure to perform caused by events outside our reasonable control, including natural disasters, fire, flood, epidemics, war, terrorism, civil unrest, government action, power or internet backbone failures, failures of upstream providers, and large-scale cyber-attacks that exceed reasonable mitigation. If such an event lasts more than 30 days, either of us may end the affected Service and you will receive a refund of the unused prepaid portion.

18. Governing law and disputes

18.1 Governing law. These Terms and any dispute arising from them or from the Services are governed by the laws of the State of Colorado, USA, and applicable US federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Talk to us first. Before starting any formal proceedings, you agree to contact us at [email protected] with a written description of the problem and give us 30 days to try to resolve it informally.

18.3 Courts. If the dispute is not resolved, it will be decided exclusively by the state or federal courts located in Denver County, Colorado, and both of us consent to their jurisdiction. Either party may bring an individual claim in a small-claims court with jurisdiction instead.

18.4 Consumers outside the US. If you are a consumer living in the EU, the UK or another country whose law gives you the right to bring proceedings in your home courts or to rely on mandatory local consumer protections, nothing in this section takes those rights away.

18.5 Time limit. To the extent permitted by law, any claim must be brought within one year after the cause of action arises.

19. Changes to these Terms

We may update these Terms from time to time, for example to reflect new services, legal requirements or changes in how we operate. We will post the new version on this page with a new "Last updated" date. If a change materially reduces your rights or increases your obligations, we will email the account holder at least 30 days before it takes effect. If you do not agree with a change, you may cancel the affected Services before it takes effect. Continuing to use the Services after that date means you accept the updated Terms.

20. General

Entire agreement. These Terms and the documents listed in section 1 are the entire agreement between us about the Services and replace any earlier understandings.
Severability. If any part of these Terms is found unenforceable, the rest remains in force, and the unenforceable part will be applied to the fullest extent allowed.
No waiver. If we do not enforce a right straight away, we have not given it up.
Assignment. You may not transfer your account or these Terms without our written consent. We may transfer them to a company that takes over all or part of our business, and we will tell you if that happens.
Independent parties. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.
No third-party beneficiaries. Only you and we have rights under these Terms.
Notices. Notices from us go to the account holder's email address in the client area. You must send legal notices to [email protected] or by post to the address at the top of this page.
Language. These Terms are written in English. Any translation is for convenience only, and the English version controls.
Headings. Headings are for readability and do not affect meaning.

21. Contact

Questions about these Terms: [email protected]